![]() ![]() Oftentimes, in our transaction-based world, when we indulge our curiosity, we’re viewed as “slow”. To listen to their voices, I dug deep into open source data, reading hundreds of complaint narratives, making observations, forming questions, looking for patterns, searching for answers. Like Leonardo roaming the countryside, or the streets of Florence or Milan, listening to and watching the people, my own intense curiosity fueled my study of consumers, and in particular, consumer complaints and dissatisfaction. ![]() Then our curiosity drives questions: Why is this happening? What is causing this? How could we do things differently? To change, what would we have to know? How can we figure all this out? What do we want to learn? He’s curious about everything-and he’s always collecting data.Īs data analysts, we start our work with a set of observations about the data and how to use it. Get the master of arithmetic to show you how to square a triangleĪsk Benedetto Potinari by what means they go on ice in Flanders ![]() Get Messer Fazio to show you about proportion Walter Isaacson believes that Leonardo’s “distinguishing and most inspiring trait was his intense curiosity.”Ĭonsider a to-do list sample from Leonardo’s Notebooks: ![]() “I roamed the countryside searching for answers to things I did not understand,” Leonardo writes in his notebooks. ![]()
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